ALIGHTEK CO., LTD warrants its products to the buyer against defects in material and/or manufacturing as follows:
1. If any of our products does not operate for the guarantee period (two, three or five years based on different warranty) from date of delivery, and if this products is determined to be defective after been inspected, we will send you a replacement or at our option repair the product, at no charge. Advances in technology may lead to "better or advanced" products being selected for replacement.
2. In addition, we will supply, at no charge, new or replacements in exchange for defective parts result from bad quality, within guarantee period from the date of delivery. After the warranty period, customers will have to pay for it.
3. Seven working days needed to process the complaint.
This warranty gives you specific legal rights and you may also have other rights which vary from case to case. ALIGHTEK will not bear any joint liabilities caused by the product. ALL Incidental and Consequential Damages are excluded.
ONE.
Claim Procedures
To obtain approval of claim to ALIGHTEK, customer needs to follow our return procedures below:
1. Complete "Defective Return Form" (DRF)
2. Get "Return Material Authorization (RMA) Number" from us.
3. Indicate clearly the RMA Number on the package
4. Dispatch products to the assigned address.
The ALIGHTEK DRF form must be legible and completed in detail prior to approval for return.
TWO.
Details required
1)Proof of purchase, Original Invoice with Order number
2) Defective items' part number, quantity
3) Description of the product defects
4) Proofs of defect, e.g. photos and videos
5) Date of purchase and date of installation if already installed.
This must be done prior to the return of any defective product. Only ALIGHTEK manufactured products may be returned through our RMA process. No defective products, ALIGHTEK will be returned to purchaser.
Notice:
If return product is found to be damaged, missing parts, a minimum 30% restocking fee will be charged.
If return product is found to be non-damaged, the product will be returned to customer, at customer's expense, and a minimum 10% test fee of the product value will be charged.
This warranty is valid for all installations fulfilling the relevant norms and application requirements. The products shall be under usage of normal condition or as recommended in the manual. It does not cover damage due to acts of God, accident, modification of, or to any part of the product, or attempted repair by anyone other than ALIGHTEK to service the product.
It is invalid and does not apply to products that fail as a result of neglect, mistake, misuse, alteration, or that is improperly installed and implemented. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions; improper installation using components that are not approved or are not ALIGHTEK manufactured products.
Alightek will not cover additional labor costs or Warranty such labor associated with replacement product. This Warranty document represents the only express or implied Warranty – no other Warranties exist.
If you need any technical support or professional suggestions, welcome to contact us during our working hours.